The policy regarding refunds and cancellations will be regulated in the following terms and conditions:
Tour Condition
Synergi Ravelino Tours and Travel providing any related services such as: Domestic and International air-ticket, Sea / ferry ticket, Tour Guide service and Car Rental.
Price and validity
To know about price of our package tour, please request by email to our email address : info@ravelinotravel.com.
Price Included :
Hotel Accommodation based on twin sharing.
Meals as indicated on itinerary (B=Breakfast) (L=Lunch) (D=Dinner)
Air-conditioned car / coach.
All tours and transfers as mentioned on itinerary.
Available entrance fee and
Tour Guide
Price Excluded :
Domestic and International Airfares and airport taxes
Insurance with all risk and All personal gratuities.
Free Of Charge :
One free Of Charge (F.O.C) will be granted for Tour Leader with a minimum of 16 persons payig tour participants.
Payment
Payment: A 35% deposit is required to be transferred to our account upon receiving the confirmation and invoice from us.
The full payment should be settled 15 days prior to arrival unless there is a prior agreement.
Liability :
Synergi Ravelino Tours & Travel and all its representative offices operate tours in the favorable circumstance.
We consider safety first, which mean if condition and situation bad (such, rebellion, riots, landslides etc) the tour could be cancelled.
If the tour has to be cancelled, we will change the programs after obtaining an agreement with the client supported by a written statement from both side.
If an agreement is unreachable with the customer, Synergi Ravelino Tours and Travel will charge for the portion of the services wich has been given.
Reservation :
Reservation order have to be sent in writing by E-mail, Fax or Letter and must include itinerary, date of arrival / departure, flight detail, type of facility of services, number of persons, rooming list (for group) and guide needed (English, Dutch, German, French, etc.)
Reservation should be made as earlier as possible. (Earlier reservation will be confirmed earlier).
Confirmation :
Synergy Ravelino Tours and Travel will send the confirmation as soon as we get the confirmation from principals (Hotel, Restaurant etc).
Synergi Ravelino Tours and Travel will provide alternative facilities if certain services required cannot be fulfilled.
Cancellation :
In case of package tour cancellation made after confirmation of booking before departure, cancellation fee will be charged :
Cancellation less than seven days before departure will be charged 50% of tour prices.
Cancellation less than seven-two hours before departure will be charged 75% of tour prices.
Cancellation made at the date of arrival will be charged 100% cancellation fee
No Refund allowed for any land arrangement not utilized
Synergi Ravelino Tours and Travel providing any kind of package tours from budget to deluxe class with a very competitive price.
Need help?
Contact us at {email} for questions related to refunds and returns.
